Please read these terms carefully before you book as it constitutes a contract agreement from the time booking was made.
All bookings, cancellations or changes to bookings must be made through our website's booking engine, or via email.
Payment can be made by credit card in ISK (Icelandic Krona) or by other methods accepted by us via email, and the exchange rate from the Central Bank of Iceland shall be used.
All tours must be fully paid before booking will be considered confirmed, exceptions can be made via email.
Upon booking you accept our cancellation policy.
RESPONSIBILITY OF PARTICIPANTS
The person who makes the booking accepts these conditions on behalf of all the participants in the group and is responsible for all payments due.
All trips are undertaken on the responsibility of its participants. We do not assume any responsibility for accidents that are caused by its customers, or can be traced to their own actions, or failure to use equipment or clothing as recommended by their guide, or failure to respond to safety instruction from their guide.All tours must be fully paid before booking will be considered confirmed, exceptions can be made via email.
Individual travel insurance is not included in the tour price and all medical costs and other costs involved must be paid by the client. It is therefore strongly recommended that participants take out personal travel and/or medical insurance prior to departure.
Upon booking you are responsible for all details to be correct. Failure to communicate with our customers, or if inadequate or wrong information is provided, may result in the cancellation of the trip, with no refund available.
All trips are weather and condition dependent and we reserve the right to change your itinerary or cancel your trip last minute with your safety in mind.
Northern Light trips carry the inherent risk that no northern lights may be found. In that case, we will offer its customers a rebooking of their tour on a different date, but will not offer refunds.
We act in good faith and cannot be held responsible for any schedule changes caused by weather or road conditions, any loss, damage, accidents, sickness or acts of god such as natural catastrophes, strikes or any other irregularities beyond our control.
Luggage and personal belongings is at the owner’s risk at all times.
Icelandic law shall apply to any legal issues that arise between the two parties.