Terms for booking with Norse Adventures.

Booking and Payment

Please read these terms carefully before you book. A contract is formed when a booking is submitted and accepted through our booking flow, a partner, or by written agreement with us.

All bookings, cancellations or changes to bookings must be made through our website's booking engine, our partners, or via email.

Some tours may allow either full payment or an initial deposit. When a deposit option is offered, the booking may be confirmed after the deposit is paid, and the remaining balance must be paid by the due date shown during booking, in the booking portal, or in our emails.

If a payment deadline is missed, we may contact you for payment, decline further services, or cancel the booking according to the cancellation policy and the payment terms shown for that trip.

Payment can be made by card through our online checkout, currently processed by myPOS, or by other methods accepted by us in writing. Prices may be shown in USD or another stated currency. If a currency conversion is needed, the applicable payment provider, card issuer, bank, or the Central Bank of Iceland reference rate may be used.

Approved refunds are returned to the same payment card or original payment method used for the booking. We submit approved refunds within 5 business days after refund approval or after Norse Adventures cancels a trip; the card issuer or bank may take an additional 5-10 business days to show the refund on the cardholder statement.

Promo codes must be applied and validated before checkout to affect the booking price. A promo code has no cash value, may be limited by trip, date, company, usage count, or other rules, and can be rejected or removed if it is invalid, expired, or misused.

Booking confirmation, balance payments, passenger details, and receipts may be handled through secure customer links generated by Heimdall, our booking system. Please do not forward secure booking links unless you want the recipient to access booking details.

Responsibility of Participants

The person who makes the booking accepts these conditions on behalf of all the participants in the group and is responsible for all payments due.

All trips are undertaken on the responsibility of its participants. We do not assume any responsibility for accidents that are caused by its customers, or can be traced to their own actions, or failure to use equipment or clothing as recommended by their guide, or failure to respond to safety instruction from their guide.

Individual travel insurance is not included in the tour price and all medical costs and other costs involved must be paid by the client. It is therefore strongly recommended that participants take out personal travel and/or medical insurance prior to departure.

Upon booking you are responsible for all details to be correct. Failure to communicate with our customers, or if inadequate or wrong information is provided, may result in the cancellation of the trip, with no refund available.

Liability

All trips are weather and condition dependent and we reserve the right to change your itinerary or cancel your trip last minute with your safety in mind.

Northern Light trips carry the inherent risk that no northern lights may be found. In that case, we will offer its customers a rebooking of their tour on a different date, but will not offer refunds.

We act in good faith and cannot be held responsible for any schedule changes caused by weather or road conditions, any loss, damage, accidents, sickness or acts of god such as natural catastrophes, strikes or any other irregularities beyond our control.

Luggage and personal belongings is at the owner's risk at all times.

Legal

Icelandic law shall apply to any legal issues that arise between the two parties.