Terms for booking with Norse Adventures.

Booking and Payment

Please read these terms before booking. A contract is formed when Norse Adventures accepts a booking submitted through our booking flow, through an authorized partner, or by written agreement with us.

Bookings, cancellations, and booking changes must be requested through our website's booking engine, through the partner that handled the booking, or by email to Norse Adventures.

Day tours require full payment when booking. For eligible multi-day tours booked more than 90 days before departure, you may pay a 30% booking deposit or the full trip price. The remaining 70% is due 90 days before departure. Multi-day bookings made 90 days or fewer before departure require full payment. These are our standard payment terms; a specific trip page, booking flow, authorized partner's terms, or written agreement may state different payment or cancellation terms for a particular trip or departure.

A multi-day booking made at least 30 days before departure has a 48-hour grace period after booking during which the amount paid is fully refundable. After that grace period, 30% of the total trip price is non-refundable. Multi-day bookings made less than 30 days before departure do not have a booking grace period and are non-refundable. These rules apply whether you paid only the 30% deposit or chose to pay the full trip price. If Norse Adventures cancels the trip, the amount paid is refunded in full.

If a payment deadline is missed, we may contact you for payment, decline further services, or cancel the booking in accordance with the payment terms shown for the trip and our cancellation and refund policy.

Payment can be made by card through our online checkout, currently processed by myPOS, or by other methods accepted by us in writing. Prices may be shown in USD or another stated currency. If a currency conversion is needed, the applicable payment provider, card issuer, bank, or the Central Bank of Iceland reference rate may be used.

Approved refunds are returned to the same payment card or original payment method used for the booking. We submit approved refunds within 5 business days after refund approval or after Norse Adventures cancels a trip; the card issuer or bank may take an additional 5–10 business days to show the refund on the cardholder statement.

Promo codes must be applied and validated before checkout to affect the booking price. A promo code has no cash value, may be limited by trip, date, company, usage count, or other rules, and can be rejected or removed if it is invalid, expired, or misused.

Booking confirmation, balance payments, passenger details, and receipts may be handled through secure customer links generated by Heimdall, our booking system. Please do not forward secure booking links unless you want the recipient to access booking details.

Responsibility of Participants

The person making the booking accepts these conditions on behalf of everyone included in the booking and is responsible for all payments due.

All trips are undertaken at the participants' own responsibility. Norse Adventures is not responsible for accidents caused by a participant's own actions, failure to use equipment or clothing recommended by the guide, or failure to follow the guide's safety instructions, except where liability cannot be excluded under applicable law.

Travel and medical insurance are not included in the trip price. Participants are responsible for their own medical and related expenses, so we strongly recommend obtaining appropriate travel and medical insurance before departure.

The lead booker must provide complete and accurate booking and passenger information and keep it up to date. If required information is missing or incorrect, or we cannot reach the lead booker using the contact information provided, we may cancel the trip and no refund will be available, except where mandatory law provides otherwise.

Liability

All trips depend on weather, road, and local conditions. For guest safety, we reserve the right to change an itinerary or cancel a trip at short notice.

Northern lights are a natural phenomenon and cannot be guaranteed. If a northern lights tour operates but no northern lights are seen, we will offer guests a rebooking on a different date, but we do not offer a refund solely because the lights were not visible.

We act in good faith and are not responsible for schedule changes caused by weather or road conditions, or for loss, damage, accidents, sickness, natural catastrophes, strikes, or other irregularities beyond our control, except where liability cannot be excluded under applicable law.

Guests remain responsible for their luggage and personal belongings throughout the trip.

Legal

These terms and the booking contract are governed by Icelandic law. Nothing in these terms excludes or limits a right or liability that cannot legally be excluded or limited, including any mandatory rights that apply to package travel.