Information we collect
When you contact us, request a tailored itinerary, book a call, join our mailing list, or submit an inquiry, we may collect the information you provide, such as your name, email address, phone number, travel interests, group details, dates, and message content.
If you book a trip, we may collect booking details, passenger details, payment status, promo code usage, secure customer portal access data, and related communications. We only use the information needed to manage your inquiry, booking, trip planning, customer support, safety, accounting, and legal obligations.
How we use information
We use personal information to respond to inquiries, plan private journeys, manage bookings, provide customer service, send requested updates, improve our website, and understand which pages and experiences are useful to visitors.
We do not sell personal information. We may share necessary details with guides, accommodation providers, transport providers, Heimdall as our booking system, myPOS or other payment processors, email tools, analytics tools, or other service providers when needed to operate the website, process payments, or deliver a trip.
Payment card details are handled by the payment processor and card networks. We may receive payment references, transaction status, amount, and related booking information, but we do not need to store full card details for normal online checkout.
Analytics and cookies
Our website may use cookies, analytics, and similar technologies to understand site traffic, measure page performance, and improve the visitor experience. These tools may collect technical information such as device type, browser, approximate location, pages visited, and referral source.
You can control cookies through your browser settings. Some website features may not work as intended if cookies are disabled.
Email and marketing
If you sign up for updates or request information from us, we may email you about Norse Adventures, trip planning, guide content, or relevant offers. You can unsubscribe from marketing emails at any time by using the unsubscribe link or contacting us directly.
Transactional or service emails related to inquiries, bookings, payments, safety, or trip operations may still be sent when necessary.
Data retention and security
We keep personal information only as long as reasonably needed for the purposes described in this policy, including inquiry follow-up, booking records, accounting, legal obligations, and customer support.
We use reasonable technical and organizational measures to protect personal information, including secure customer booking links for portal access, but no website, email system, or online service can be guaranteed completely secure. If you believe a secure booking link has been shared with the wrong person, contact us.
Your rights and contact
Depending on where you live, you may have the right to request access, correction, deletion, restriction, or portability of your personal information, or to object to certain processing.
To make a privacy request, contact us at adventures@norse.is. Norse Adventures is operated by Fjallaþjónustan ehf., Brúarfljót 7e, 270 Mosfellsbær, Iceland.
