Cancellation & Refund Policy
Refund rules at a glance
These are the cancellation and refund rules for single-day adventures, multi-day adventures, and trips canceled by Norse Adventures.
Effective and last updated: August 20, 2026.
Deposits and full payment
Day tours require full payment when booking and do not offer a deposit option. For eligible multi-day tours booked more than 90 days before departure, you may pay a 30% booking deposit or the full trip price. The remaining 70% is due 90 days before departure; bookings made 90 days or fewer before departure require full payment.
A multi-day booking made at least 30 days before departure may be canceled within 48 hours after booking for a full refund. Bookings made less than 30 days before departure do not have a booking grace period and are non-refundable. After any applicable grace period, 30% of the total trip price is non-refundable. If you chose to pay in full, the same 30% non-refundable portion applies and any additional refund is calculated under the schedule below.
Cancellation schedule
The percentages below are calculated from the total trip price and a refund cannot exceed the amount paid. The rules below state our standard commercial cancellation terms.
Cancellation timing and refund percentage| Trip type | When the cancellation happens | Refund |
|---|
| Any trip | Norse Adventures cancels the trip | 100% |
|---|
| Single-day adventure | At least 48 hours before departure | 100% |
|---|
| Single-day adventure | Less than 48 hours before departure | No refund |
|---|
| Multi-day adventure | Within 48 hours after booking, when booked at least 30 days before departure | 100% |
|---|
| Multi-day adventure | After the first 48 hours and 60 days or more before departure | 70% |
|---|
| Multi-day adventure | After the first 48 hours and 30–59 days before departure | 50% |
|---|
| Multi-day adventure | Less than 30 days before departure (bookings made in this window have no grace period) | No refund |
|---|
How refunds are paid
Approved refunds are returned to the same payment card or original payment method used for the booking.
We submit approved refunds within 5 business days after approval or after Norse Adventures cancels a trip. Your card issuer or bank may take an additional 5–10 business days to show the refund on your statement.
We do not offer refunds outside the circumstances listed in the table, except where mandatory law gives you an additional right.
Mandatory rights
These standard refund rules do not limit rights that cannot legally be excluded. Different rights may apply to qualifying package travel, including in certain extraordinary and unavoidable circumstances.
If you believe a mandatory right applies to your cancellation, contact us at adventures@norse.is so we can review the booking.
